User experience is of paramount importance to today’s consumers, so making it easy for them to get the information they need or want is a critical part of today’s mobile experience. If your mobile application‘s users can’t easily find what they are looking for, they will quickly abandon your mobile application. If you offer a positive user experience, making it easy and intuitive for users to navigate your application and find what they are looking for, your brand can engage and potentially convert a greater volume of shoppers or develop a solid user base. There are huge advantages to developing applications with a sound usability strategy and a big risk that if you do not you will be quickly turning away potential customers.
When it comes to retail or online brands, offering access to immediate customer support through tools like mobile chat, brands can quickly and effectively engage and potentially convert a high volume of consumers. There is a big advantage to offering real-time, personalized assistance at a customer’s fingertips. These advantages only just start with increased conversion ratios and go on to include items like reducing overall support costs.
Another key area is personalization. Mobile users generally don’t have the patience to sift through irrelevant information on a mobile application. Therefore it is best to make sure that content is based on the consumer’s location, preferences and history. Making your users dig for relevant info will just send consumers to your competition.
With the amount of time and money that consumers are spending on mobile growing, it is more important that ever to offer well thought out consumer experiences. Better user experiences are helping to fuel the growth of mobile and those that are not offering quality experiences will quickly find that users are flocking to those that are offering what consumers expect.