Effective Mobile Marketing for Restaurants

In a recent study by Constant Contact, mobile web users made up a lower percentage of overall restaurant web site visitors than visitors to their regular web sites. Which wasn’t surprising, but, the study showed, that mobile web site visitors remain on the site’s menu pages for a longer period of time. Broken down by format, the average tablet viewer was on the site for just over 5 minutes, desktop users for 4 minutes 56 seconds and mobile/smartphone users for 4 minutes 41 seconds. These are great numbers for viewing times when compared to other industries.

Given the effectiveness of the mobile web for restaurants, it is important that restaurants take advantage of the opportunity.

What are the best ways to do that?

First, make sure you include your daily specials and promotions.  When you update the menu with specials or promotions, make sure you update the online menus. A CMS works wonders for restaurants. That way customers have a reason to visit on a regular basis.

Second, make sure you include pictures. Images of food increase website views and conversion. Use strong visual images to wow potential guests. Pictures of what you offer is one of the main reasons visitors reach your site, make sure you are giving potential consumers the information that they are looking for to increase conversions. Keep in mind the mobile format and download speeds when formatting images.

Third, make sure you include your menu on social networks like Yelp. Make it simple for diners to find out what is on your menu as they browse those sites.

Mobile consumers are on the go right now and looking for local businesses information while they are doing so. Mobile is potentially a highly profitable investment for restaurants if you give users the information they are looking for in an effective format.

Free Apps Blaze The Way

In the early years of mobile apps,  paid apps generated more revenue for many developers, but over the years we have see a shift. According to data from Distimo, in-app purchases (usually from free apps), are now steering the revenue charge.

Distimo data looks at revenue from the app stores and finds that almost 98 percent of Google Play revenue and 92 percent of Apple App Store revenue that were created from in-app purchases were made from within free apps (November 2013). As recently as the beginning of 2013, both Google’s and Apple’s stores were seeing around 10 percent less revenue from in-app purchases each. Additionally, eMarketer suggests that just over 40 percent of all app revenues will came from in-app purchases in 2013 and that the share will grow to 47.5 percent by 2017.

Over 62 percent of the US population now owns a smartphone with the most logged on to web site being the Google sites at 88 percent reach, followed by Facebook at 84 percent reach. Broken down, comScore reports that as a manufacturer Apple leads the way with a 40 percent OEM marketshare, while Google/Android holds 52 percent of the platform marketplace. Regarding mobile apps, Facebook’s mobile app comes in first, reaching 75 percent of the marketplace.

Consumers Willing to Receive In-Store Mobile Alerts

Swirl Networks just released their recent research about consumer willingness to receive in-store beacon triggered alerts. Swirl’s research points out that 77 percent of consumers are willing to enable their smartphone location data [a requirement for beacon-triggered alerts via mobile application] as long as they received proper value in return.

“Consumers are integrating the mobile experience into their everyday lives more and more every day,” states Pacific App Design’s Managing Director Kimber Johnson. “As long as the experiences are positive for the consumer, we will see them continue to integrate mobile more fully into all of their daily activities.”

Swirl’s study points out that consumers are significantly more likely to share their location information to retailers (65%) than to independent shopping apps or even Google or Facebook.

In conclusion, Kimber Johnson states, “Retailers must be careful with the trust consumers give them and provide alerts that are relevant and have value, if they are not providing that, consumers will quickly discontinue participation in the program.”

Creating Superior User Experiences

User experience is of paramount importance to today’s consumers, so making it easy for them to get the information they need or want is a critical part of today’s mobile experience. If your mobile application‘s users can’t easily find what they are looking for, they will quickly abandon your mobile application. If you offer a positive user experience, making it easy and intuitive for users to navigate your application and find what they are looking for, your brand can engage and potentially convert a greater volume of shoppers or develop a solid user base. There are huge advantages to developing applications with a sound usability strategy and a big risk that if you do not you will be quickly turning away potential customers.

When it comes to retail or online brands, offering access to immediate customer support through tools like mobile chat, brands can quickly and effectively engage and potentially convert a high volume of consumers. There is a big advantage to offering real-time, personalized assistance at a customer’s fingertips. These advantages only just start with increased conversion ratios and go on to include items like reducing overall support costs.

Another key area is personalization. Mobile users generally don’t have the patience to sift through irrelevant information on a mobile application. Therefore it is best to make sure that content is based on the consumer’s location, preferences and history. Making your users dig for relevant info will just send consumers to your competition.

With the amount of time and money that consumers are spending on mobile growing, it is more important that ever to offer well thought out consumer experiences. Better user experiences are helping to fuel the growth of mobile and those that are not offering quality experiences will quickly find that users are flocking to those that are offering what consumers expect.

Mobile Responsible For More Sales Than Estimated

ResponseTap has issued a new report stating that they have found that many more shoppers start their purchase process on a smartphone than was previously known.

Most notable on this report is the statistic that sales influenced by mobile devices are being vastly underestimated. ResponseTap found that since marketers were not tracking telephone call sales and linking them back to mobile activity that the overall conversion figures did not reflecting the true picture of mobile’s impact on purchasing. It was previously thought that mobile phones were part of 0.4 percent of transactions but by factoring in phone sales we see that it the number is actual 1.3 percent of conversions.

Adding telephone sales into tablet related conversions makes a huge difference in that area as well, doubling the previous 1.5 percent made via tablets to 3.1 percent when telephone calls prompted by their tablet activity are factored in. Web based sales reflect similar numbers as many do research on a pc before calling to purchase. These findings reflect previous research that found about half (54 percent) of consumers like to have human contact to complete a purchase.

“There are strong implications here that businesses need to be aware of,” says Kimber Johnson, Managing Director, Pacific App Design, “you need to be aware that while customers may not make the purchase via your mobile web site or mobile application, they may very well be starting to research you and your products there. A strong mobile app or mobile web site could be the key to getting those calls ordering your products.”

Full ResponseTap study results can be found here.